This practical, plain-English course will cover everything you need to know about dealing with an FOI request – what happens if the person uses a fake name? When is it fair to ask for clarification? What is reasonable in terms of searching time, and when can an organisation reasonably refuse because a request will take too long or cost too much?

Course includes:

• Ensuring a request is valid

• When information is ‘held’

• When you can check ID

• Clarification

• The cost limit

• Aggregating requests

• Vexatious refusals