Data Demand: dealing with requests from third parties

We’ve all been there; you’re in the middle of something else and suddenly there’s an email, a phone call, or a registered letter (it happens, trust me). Maybe it’s the police, an insurance company, a debt collector or a concerned relative, and they all want just one thing: data, and not about themselves. So what do you do? How do you deal with unexpected and potentially unwelcome request. Short answer: calmly and methodically. The long answer is this course.


  • What a good / bad request looks like

  • What you need the requester to tell you

  • The GDPR as it applies to disclosures

  • Law enforcement – who can request data for crime prevention / detection purposes, and the role of the law enforcement provisions in the Data Protection Act

  • Can we say no to the police? (yes)

  • Fraud prevention, private litigation, debt collection and other assorted requests

  • Requests from family members and other regular citizens including people with powers of attorney

  • Sharing powers, obligations and when you have a choice

  • Why people requesting data don’t need to quote exemptions at you (but how exemptions can nevertheless help)

Also available as a recorded course

2.00pm, 18/04/2024

£150.00 + VAT

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